Terms & Conditions

Hier is jouw Algemene Voorwaarden volledig vertaald naar het Engels en aangepast naar Michael & Jennifer Calgary Toronto, zonder adres en met het juiste e-mailadres.

These Terms & Conditions apply to all purchases made through the website of Michael & Jennifer Calgary Toronto, which can be contacted via info@michaeljennifercalgary.com.

1. Applicability

By placing an order, you agree to these Terms & Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to ensure that all product descriptions and information are accurate and up to date. However, colors may vary slightly depending on your screen settings. Typographical errors, pricing mistakes, or other inaccuracies may occur and do not create any legal entitlement.

3. Orders & Payment

Orders will only be processed after full payment has been received.

4. Order Processing & Delivery

Processing time: 1–3 business days.
Shipping time: 1–7 business days after dispatch, depending on the destination.
Orders are shipped directly from our supplier in China, and customs duties or import taxes may apply depending on your country's regulations.
Delivery times are estimates only. Delays caused by holidays, customs inspections, weather conditions, or courier services do not entitle customers to cancel an order or request a refund.

5. Returns & Order Cancellations

Please refer to our separate Return & Refund Policy for complete details.

Orders cannot be cancelled once they have been placed and entered into processing. Refund requests or chargebacks may not be initiated before the order has been delivered.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information confirms that the package has been delivered to the shipping address provided by the customer.

Our liability is limited at all times to the purchase price of the product concerned.

Customers are responsible for ensuring that their shipping information is accurate before completing their purchase.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, branding, and website design, is the intellectual property of Michael & Jennifer Calgary Toronto and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints

Complaints may be submitted by email to info@michaeljennifercalgary.com.

We aim to respond within 5 business days.

For complaints regarding product quality, sizing, or defects, please include clear photographs together with a detailed description of the issue so that we can assist you as quickly as possible.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the operation of our business.

Any disputes arising from these Terms & Conditions shall be resolved by the competent courts with jurisdiction over our business, unless mandatory consumer protection laws provide otherwise.