Privacy Policy
This Privacy Policy applies to all services provided by Michael & Jennifer Calgary Toronto, which can be reached via info@michaeljennifercalgary.com. We respect the privacy of our customers and treat all personal information you provide confidentially and in accordance with applicable privacy laws.
1. Information We Collect
We collect personal information that you provide when placing an order, creating an account, or contacting our customer support, including:
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Full name
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Shipping and billing address
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Email address
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Phone number
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Payment information (processed securely by our payment providers and never stored on our servers)
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IP address and browser/device information
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Order and transaction history
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Information about your activities and behavior on our website (through cookies)
2. Purpose of Processing
We use your personal information to:
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Process, ship, and invoice your orders.
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Provide customer service and support.
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Send order confirmations, tracking information, and important updates.
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Improve our website, products, and services.
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Prevent fraud and misuse.
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Send marketing communications only if you have given your consent.
3. Legal Basis
We process your personal information based on:
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The performance of our agreement with you (your order).
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Your consent (for example, for marketing purposes).
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Compliance with legal obligations (such as tax administration).
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Our legitimate interests, including fraud prevention and improving our services.
4. Sharing Your Information
Your personal information is shared only with third parties when necessary to provide our services, including:
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Our payment service providers: Visa | Mastercard | American Express | Maestro | Apple Pay | Google Pay
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Our shipping and delivery partners: Canada Post
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Our suppliers for processing and shipping your order.
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Analytics and marketing service providers (where applicable and subject to your cookie preferences).
Where required, data processing agreements have been concluded with these parties. We never sell your personal information to third parties.
Because some orders may be shipped directly from suppliers located outside your country, your personal information may be transferred internationally. We ensure appropriate safeguards are in place to protect your data.
5. Data Retention
We do not retain your personal information longer than necessary for the purposes for which it was collected or as required by applicable law (such as tax and accounting obligations).
6. Cookies
Our website uses cookies to improve functionality, analyze website traffic, and support marketing activities. Please refer to our separate Cookie Policy for more information. You can manage your cookie preferences at any time through our cookie banner or your browser settings.
7. Security
We take appropriate technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access.
All payments are processed through a secure SSL-encrypted connection.
8. Your Rights
You have the right to access, correct, delete, or restrict the processing of your personal information. You may also object to certain processing activities, withdraw your consent at any time, and request a copy of your personal data where applicable.
To exercise these rights, please contact us at:
info@michaeljennifercalgary.com
You may also have the right to file a complaint with your local data protection authority if you believe your personal information has been handled improperly.
9. Contact
Michael & Jennifer Calgary Toronto